Refund and Returns Policy

Your Right to Change Your Mind

You have the right to return products within 14 days of receipt. Follow these guidelines for a smooth process:

1. Return Notification and Timeline

• Notify us of your intent to return within 14 days of product receipt.
• Return the products to us within 14 days of notifying us.

2. Postage and Refunds

• Receive a refund for standard postage paid for order delivery.
• You’re responsible for return postage costs.

3. Product Condition and Packaging

• Products must be returned in their original condition.
• Keep blister packaging intact; breaking hygiene seals voids return.

How to Return

• Email [email protected] with your cancellation notice.
• Include name, address, order details, phone, and email.

Damaged and Faulty Product

• Contact us if you receive damaged or faulty products.
• We’ll send a replacement free of charge.

Refunds

• Refunds processed upon receiving returned products.
• Allow up to 10 working days for refund processing.
• Refund credited to the original payment card.

Refund Exclusions

• Broken hygiene seal or blister pack prohibits return.
• Reasonable inspection allowed, but used products cannot be returned.
• Exception: damaged or faulty products.

Note: Follow these guidelines for hassle-free returns. Contact [email protected] for queries.